Politique d'expédition

1. Where we ship

We ship to the countries listed at checkout for your region. Availability is decided per product, not per catalogue: a country may be open for one cannabinoid and closed for another.

If a product cannot lawfully enter your destination, checkout blocks it and tells you which item is the problem. See the Compliance Statement for the country-by-country position.

We do not ship to PO boxes, poste restante addresses, freight forwarders, parcel-reshipping services, or to countries under trade sanctions.

2. Processing time

Orders placed before [CUT-OFF TIME] on a working day are normally picked the same day. Orders placed after that, or at a weekend or public holiday in the dispatch country, are picked on the next working day.

Orders that trigger an age, address or payment review are held until the review clears. We contact you within one working day if we need anything from you.

During promotions and around public holidays, picking can take an extra one to two working days.

3. Delivery times

Estimated transit times are shown per region at checkout and are counted in working days from dispatch, not from order placement.

Estimates are based on carrier service levels. They are not guarantees, and they exclude time spent in customs.

• Domestic within the dispatch country — typically 1–3 working days
• Western and Central EU — typically 2–5 working days
• Nordics, Iberia, Southern and Eastern EU — typically 3–7 working days
• Switzerland and the United Kingdom — typically 4–9 working days including clearance
• Rest of world where we ship — typically 7–21 working days including clearance

4. Shipping charges

Shipping is calculated at checkout from the destination, the weight and the service you select. The amount is shown before you pay.

Free shipping applies above the threshold shown for your region, calculated on the order value after discounts and before taxes and shipping. If a partial return takes the retained value below the threshold, we may deduct the original shipping cost from the refund.

Express and signature-required services cost more and are not eligible for free shipping.

5. Discreet packaging

Every order ships in plain outer packaging. There is no branding, no product imagery and no wording on the outside that identifies the contents.

The sender name on the label is a neutral trading name — [DISPATCH TRADING NAME] — and the return address is a fulfilment address, not a shopfront.

Inner packaging is odour-controlled and heat-sealed where the product requires it. Customs declarations must, by law, describe the contents accurately; we cannot mis-declare a parcel, understate its value, or mark a sale as a gift.

6. Tracking

Every shipment is tracked. You receive a dispatch email with the carrier, the tracking number and a link, and the same details appear in your account.

Tracking can take up to 24 hours to show a first scan. A parcel that shows no movement for five working days is treated as potentially lost and we open a carrier investigation.

Tracking information reflects carrier scans and can lag behind reality, particularly at customs and during peak periods.

7. Age check on delivery

Where the destination country or the product requires it, we ship on an adult-signature service. The carrier asks for photographic proof of age at the door and will not leave the parcel with a minor.

If nobody of age is present, the carrier leaves a card and retries or holds the parcel at a pickup point. Collection requires the same proof of age.

We cannot authorise safe-place or neighbour delivery on adult-signature shipments, and any such instruction left with the carrier is not binding on us.

8. Customs, duties and import taxes

Shipments within the EU customs union move without customs formalities. Shipments to Switzerland, the United Kingdom, and destinations outside the EU are subject to import clearance.

You are the importer of record. Import duty, import VAT, excise-style levies and broker handling fees are your responsibility and are collected by the carrier or the authority, usually before delivery.

Customs may open, test, detain or destroy a parcel. Where a parcel is seized because the product is unlawful at the destination, we cannot refund it — the destination check at checkout and the Compliance Statement exist so this does not happen. Where a seizure results from our error, we refund in full.

9. Delays

The most common causes of delay are customs inspection, an incomplete address, an unattended adult-signature delivery, carrier backlogs, weather and industrial action.

Contact support@calibudsupply.com if a domestic shipment is more than 5 working days late, an EU shipment more than 10, or an international shipment more than 20. We will open a claim with the carrier.

Carriers usually require 10 to 30 days before declaring a parcel lost. We wait for that process to finish before we resend or refund, unless tracking already confirms the loss.

10. Damaged or missing items

Check the parcel on arrival. If the outer packaging is damaged, note it with the driver where possible.

Report damage, leakage or a missing item within 7 days of delivery, with photographs of the outer box, the inner packaging and the item, and the batch code on the label.

We replace or refund confirmed damage. The Returns and Refunds Policy sets out the process.

11. Refused and undeliverable parcels

A parcel is undeliverable if the address is wrong or incomplete, nobody of age collects it within the carrier's holding period, the recipient refuses it, or customs rejects the import.

Undeliverable parcels are returned to us. Once received and inspected, we refund the product value less the original outbound shipping, the return-carriage cost and any customs charges we had to pay. Items that cannot be resold for hygiene or sealing reasons are not refunded — see the Returns and Refunds Policy.

Refusing a parcel is not the same as exercising the right of withdrawal. If you want to withdraw, use the process in the Right of Withdrawal page so your statutory rights are preserved.

12. Split shipments and partial dispatch

Large orders, mixed-compliance orders and orders combining stocked and pre-order items may ship in more than one parcel, at no extra cost to you.

Each shipment gets its own dispatch confirmation and tracking number, and each forms its own contract as described in the Terms of Service.

If part of an order becomes unavailable after you have paid, we ship what we have and refund the rest within 14 days.

13. Address changes

Tell us within 30 minutes of ordering if the address is wrong. After picking begins we usually cannot change it.

Once a parcel is with the carrier, any redirection is between you and the carrier, and it is not available on adult-signature services in most countries.

We are not responsible for parcels delivered correctly to an address you entered incorrectly. Re-dispatch to a corrected address is charged at the normal rate.